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Tough Client Conversations: When Your Coaching Style Isn’t Working

Here’s the scenario: You get an email from your client. It’s not a good email. In it, they say they’re not sure if your coaching style is working for them. They still want to have a conversation, so the door is not closed, but it’s not as open as you may have thought. What do you do? Beg them to stay? Call it quits? Close up shop and do something else with your life entirely? (Definitely, no to that last one. You got this.) First, let me say this: This kind of email isn’t uncommon. If you've been in business [...]

By |2019-09-24T17:22:08+00:00September 24th, 2019|

How Many Financial Coaching Clients is Too Many? Here Are Three Considerations

It's a hard balance to figure out: How many financial coaching clients can you take on before you feel overworked and spread too thin? There's no magic number that works for everyone. At the height of my coaching, I was doing 40+ hours of just coaching sessions in a week (so 40 1-hour sessions probably), but I do not recommend that. I was pretty burnt out, and my business at that time was not scaled properly. Chalk it up to growing pains. But looking back now, I can say there are ways to help you figure out how many clients [...]

By |2019-08-31T20:22:22+00:00August 31st, 2019|

From One Experienced Financial Coach to Another: You Got Skills

It's not often this girl gets surprised during a client meeting, so I have to share something that happened last week. I've worked with this client (I'll call her Jenny) for probably 7 or 8 years. It’s been a long time. Jenny is amazing - she’s driven, coachable, honest, self-aware, giving, caring, you name it. Jenny is the best.  We have met every two weeks, if not more, for the better part of the last decade, so as you can imagine, I know Jenny pretty well and she knows me. Our journey together has been gratifying for both of us. [...]

By |2019-07-24T15:06:49+00:00July 24th, 2019|

Tough Client Conversations: Your Client Made a Poor Choice and Can’t Afford to Pay You

We had a situation with a client at Fiscal Fitness recently where they couldn’t afford our services because of some poor decision making. We work with them on a monthly basis and our monthly payment was coming due. But between our previous session with them and the one that was coming up, they decided to sign up for a CrossFit membership. This expense was not in their budget, and by signing up for this membership, it meant they didn’t have the funds to pay us. This was frustrating.   But I wasn’t frustrated about their inability to pay me. It [...]

By |2019-05-22T17:08:35+00:00May 22nd, 2019|

Tough Conversations: How to Break Up with a Financial Coaching Client

Breakups are hard. No one likes being broken up with and few people like breaking up with someone. It’s uncomfortable and raw and usually leads to more questions than it does answers. If you are fortunate to be in business for a long time, chances are you’ll need to end a relationship with one of your clients at some point. And this is going to be a tough conversation. Here are a few ways to help you have the right words but also evaluate if it really is time to end it all. Before You End It Before you start [...]

By |2019-05-01T15:10:41+00:00May 1st, 2019|

How Your Financial Coaching Business Benefits from Clients Who Don’t “Get It”

Let’s say you have a financial coaching client who has been working with you for only a month or two. It hasn't been a super long relationship, but even after this short period of time, you can tell they're simply not getting it. They're not getting great results or maybe they're not moving as fast as you would like. Perhaps it feels like you take two steps back for every step forward. When you talk to them, you say things like “You did what since we talked last? What do you mean you just bought a new car?” In short, [...]

By |2019-03-27T15:29:46+00:00March 27th, 2019|

Why We Never Say Never

Don’t Be So Rigid in Your Coaching There’s a school of thought with some financial coaches that all credit cards are bad. They think people who have gotten themselves into credit card debt need to work their way out, month-by-month, payment-by-payment, and that the credit cards they have are the credit cards they are stuck with. Because of this way of thinking, that means some coaches will never tell their clients about the option of possibly taking advantage of a balance transfer. A zero percent credit card might be available to them, and even if that person is paying 25% [...]

By |2019-02-22T22:15:34+00:00February 22nd, 2019|

Client exercise: Buyer’s remorse

We have all felt buyer's remorse at some point and boy isn't it painful? It stings a little for sure. There's no doubt our clients have experienced that gut-wrenching feeling too. It may be easy to dismiss this feeling since we've all done it. But it's the pesky little things that can lead to doubt, a lack of confidence, and the inability to trust yourself with financial decisions. As financial coaches, we can help our clients by helping them to identify the factors that contribute to regrettable money choices. Below is a quick exercise you can give your client - [...]

By |2019-02-13T18:54:48+00:00February 13th, 2019|

Tough Client Conversations: What To Do If a Client Asks You for a Discount

Years ago, I found myself getting offended when people would ask for a discount on my coaching. My time was valuable. I set that price for a reason. Why would anyone think I would charge them less just because? But then I had to step back and make a mental shift around discounts. I told myself, "It's great that they ask. They should ask. It doesn't mean I have to say yes, and it doesn't mean they don't value what I'm offering." In fact, I challenge my clients to ask for a better price when they're buying something just to [...]

By |2019-05-16T19:31:40+00:00January 2nd, 2019|

Financial Coaches Unite 2019 21-day Challenge

UPDATE: ENROLLMENT IN THE CHALLENGE IS NOW CLOSED! CHECK BACK SO YOU CAN JOIN IN NEXT TIME! We are so excited for all the new year has in store and we want to kick 2019 off with a bang! As our industry continues to grow and thrive we can't wait to see what you all have in store too! We want everyone to start the year out strong, so we've designed a challenge for financial coaches to step outside of their comfort zones and focus on their business (and their lives)! This challenge is meant to be fun and encourages [...]

By |2019-04-03T19:14:59+00:00December 2nd, 2018|