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Tough Client Conversations: When Your Coaching Style Isn’t Working

Here’s the scenario: You get an email from your client. It’s not a good email. In it, they say they’re not sure if your coaching style is working for them. They still want to have a conversation, so the door is not closed, but it’s not as open as you may have thought. What do you do? Beg them to stay? Call it quits? Close up shop and do something else with your life entirely? (Definitely, no to that last one. You got this.) First, let me say this: This kind of email isn’t uncommon. If you've been in business [...]

By |2019-09-24T17:22:08+00:00September 24th, 2019|

Tough Client Conversations: When Your Client is Ghosting You

Your client paid for their sessions, up front and in full. YAY! That’s great. But now, all you hear are crickets. You’ve tried reaching out several times to move them forward in your coaching process, but they are unreachable. You are being ghosted. Or maybe every time they respond, it is only to reschedule for some date a few months away. That’s not so great.  If this description fits one of your clients, here are a few things to keep in mind and ways to move the process forward. Lead with Compassion and Concern in Your Outreach You never know [...]

By |2019-07-06T18:14:30+00:00July 6th, 2019|

Tough Client Conversations: Your Client Made a Poor Choice and Can’t Afford to Pay You

We had a situation with a client at Fiscal Fitness recently where they couldn’t afford our services because of some poor decision making. We work with them on a monthly basis and our monthly payment was coming due. But between our previous session with them and the one that was coming up, they decided to sign up for a CrossFit membership. This expense was not in their budget, and by signing up for this membership, it meant they didn’t have the funds to pay us. This was frustrating.   But I wasn’t frustrated about their inability to pay me. It [...]

By |2019-05-22T17:08:35+00:00May 22nd, 2019|

Tough Conversations: How to Break Up with a Financial Coaching Client

Breakups are hard. No one likes being broken up with and few people like breaking up with someone. It’s uncomfortable and raw and usually leads to more questions than it does answers. If you are fortunate to be in business for a long time, chances are you’ll need to end a relationship with one of your clients at some point. And this is going to be a tough conversation. Here are a few ways to help you have the right words but also evaluate if it really is time to end it all. Before You End It Before you start [...]

By |2019-05-01T15:10:41+00:00May 1st, 2019|

Tough Client Conversations: What To Do If a Client Asks You for a Discount

Years ago, I found myself getting offended when people would ask for a discount on my coaching. My time was valuable. I set that price for a reason. Why would anyone think I would charge them less just because? But then I had to step back and make a mental shift around discounts. I told myself, "It's great that they ask. They should ask. It doesn't mean I have to say yes, and it doesn't mean they don't value what I'm offering." In fact, I challenge my clients to ask for a better price when they're buying something just to [...]

By |2019-05-16T19:31:40+00:00January 2nd, 2019|