When Clients Call You Their “Financial Therapist”: Setting Professional Boundaries
Have you ever had a client introduce you as their “financial therapist” or thank you for their “financial therapy” session?
Difficult Conversations: Tough Talks That Build Trust
In the Financial Coach Academy®, we've found that mastering difficult conversations is often what separates successful coaches from those who struggle to build sustainable businesses.
What To Do And Say When A Client Backs Out Of Working With You
Our Best Strategies For Dealing with Clients Who Change Their Minds The high of having a client say yes to financial coaching is thrilling. But if you coach long enough, you're going to have some of those yeses flip to "No, thank you." A client who previously said they wanted to work with you and was gung-ho to start after your last interaction could send you a message a few days later saying the opposite. Clients can change their mind. What's the best way to handle this? What can you say? How do you not let this letdown drag [...]
How to Create a New Financial Identity (Free Download)
How Having Your Client Reframe Their Financial Identity Can Lead To Greater Buy-In and More Progress When a client shows up to their coaching session and has completely fallen off track, this isn’t necessarily a sign that they aren’t committed. Oftentimes this is a sign of disconnect with their financial identity. It's a lapse between who they see themselves being today and who they want to be. Paying attention to money, planning ahead, and updating your budget to this type of client is just another “to do” they have to get through. Without a strong connection to the [...]
Financial Coaching a Client Going Through Trauma
How to Be There for Your Financial Coaching Clients (and Yourself) When Life Has Thrown Them a Curveball BY: JILL EMANUEL Today I want to talk to you all about supporting a financial coaching client during a crisis or trauma. Coaching isn't always about the celebrations or exciting financial goals. Don’t get me wrong. Those things are fun, and when those moments happen we celebrate them in a big way with our clients. But coaching deals with a range of emotions - the highs and the lows. One of the benefits of hiring a financial coach for many clients is [...]
Coaching Clients Who Want to Help Everyone Else (Free Download!)
Some people are givers, some are takers. And as you coach, you'll come across both extremes of people. Today, though I want to talk about the giver. Specifically the type of people who give and give and give. I call these people my caretaker clients. Who is a Caretaker? A caretaker is someone who uses their time, money, and energy to assist their immediate family members, friends, or possibly even colleagues. They give a lot and cannot stop themselves from giving. It is their nature. But caretakers oftentimes do so at a sacrifice to themselves financially. Like most [...]
Setting Boundaries with Your Financial Coaching Clients
How to Set Boundaries with Your Financial Coaching Clients Here’s the scenario. A new coach is building her financial coaching business and trying to take on beta clients. She has eight people express interest in her coaching, and five schedule a discovery call. After the call, four express interest in financial coaching and being beta clients for a full coaching session. One goes MIA and won’t return calls or emails to book the session. Two book a session but then start to ask about pushing it back immediately after they are scheduled. The fourth one wants to book but not [...]
Tough Client Conversations: When Your Coaching Style Isn’t Working
Here’s the scenario: You get an email from your client. It’s not a good email. In it, they say they’re not sure if your coaching style is working for them. They still want to have a conversation, so the door is not closed, but it’s not as open as you may have thought. What do you do? Beg them to stay? Call it quits? Close up shop and do something else with your life entirely? (Definitely, no to that last one. You got this.) First, let me say this: This kind of email isn’t uncommon. If you've been in business [...]
Tough Client Conversations: When Your Client is Ghosting You
Your client paid for their sessions, up front and in full. YAY! That’s great. But now, all you hear are crickets. You’ve tried reaching out several times to move them forward in your coaching process, but they are unreachable. You are being ghosted. Or maybe every time they respond, it is only to reschedule for some date a few months away. That’s not so great. If this description fits one of your clients, here are a few things to keep in mind and ways to move the process forward. Lead with Compassion and Concern in Your Outreach You never know [...]
Tough Client Conversations: Your Client Made a Poor Choice and Can’t Afford to Pay You
We had a situation with a client at Fiscal Fitness recently where they couldn’t afford our services because of some poor decision making. We work with them on a monthly basis and our monthly payment was coming due. But between our previous session with them and the one that was coming up, they decided to sign up for a CrossFit membership. This expense was not in their budget, and by signing up for this membership, it meant they didn’t have the funds to pay us. This was frustrating. But I wasn’t frustrated about their inability to pay me. It [...]