Can your clients see your eyes and other non-verbals during their virtual appointment?
I finished up a busy morning of virtual appointments today and thought of the big difference between virtual and live client coaching meetings. Non-verbal communication can be extremely difficult when you are working virtually.
Non-verbal communication is key…
It can be hard to see clients’ reactions and get an insight into how they are really feeling. Also, clients may not be able to see your face or your eyes to see your reactions to what they are saying! They want to see the elation in your eyes when you react to their most recent big win right?
Virtual appointments are a game changer…
If you are doing phone only appointments that is really difficult to manage, impossible in fact. But if you are doing virtual web-conferencing calls with Skype or Zoom you have all the tools you need to make your appointment feel as if it were live and in person.
Most laptops, desktops and even phones have amazing cameras so having a bad picture with low megapixels is rarely a problem. It is usually the lighting that is an issue.
Here are a few basic tips to make sure your lighting is perfect for your virtual appointments.
- Make sure there is minimal backlighting behind you. Close any light sources like windows or open doors that are behind you.
- Natural light sources should be directly in front of you.
- Use a fill light (or two) in front of you.
During virtual coaching appointments and during Financial Coach Academy, we use StudioFX 800 Watt Large Photography Softbox Continuous Photo Lighting Kit
Other people really like the Ring light that goes around your webcam or cell phone. The only problem we have with it is that if you are doing a live video it can sometimes block your computer monitor.
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